Crossloop, is secure, free and quite easy to set up. We find it ideal for new customers who just need occasional or one-off help with their computer and want to keep costs low. Although this website is for Cairns computer users, it is a worldwide system and can be used by anyone with broadband internet access. It is not going to work with dial-up internet speeds unfortunately. If you are using our services for computer help Cairns, then it is an option to consider.

Below are step by step instructions on using this amazing free tool, there is also a 1 minute video which explains Crossloop.

Step by Step Crossloop Installation Instructions

Crossloop is a very stable program and is used by over 1 million users in 190 countries, but as with installing all new programs, there is some risk it may interact badly with your existing setup, so make sure you have a backup of your computer before installing Crossloop, and any software in general.

Download and install the Crossloop software application by going to http://download.crossloop.com and clicking on the Download button, then click on Run in the window which appears and subsequent windows. Click here to view the embedded video.

You will then be asked to register a Free account, click on the Create Account button, fill out the details on the screen and tick the box for Terms of Service and Privacy Policy, then click Register. You will need to check your email and click on a validation link within the email from Crossloop (this ensures no one else is using your email address to set up internet accounts). Note that if you do not want to create an account you can click on cancel button (x in the top right corner) and will be taken straigh to the screen sharing controls.

Then you simply enter your email address and password and click on Login. After you have finished using the application you can logout by clicking on the Crossloop icon at the top of the window then click on logout. No one can access your computer once the application is closed.

Crossloop Session Step by Step

Congratulations you installed the Crossloop software application, the next step is to start a remote sharing session. Let’s pretend your name is Bob & you need help for simplicity’s sake.

• In the small Crossloop application window Bob will see a Share tab at the top, Bob click’s on that, If Bob registered for a free Crossloop account his name will be filled out automatically. Crossloop will also create a unique 12 digit Access Code which changes each time he runs the Crossloop software. For someone else to access your computer Crossloop MUST be running, and they Access Code must be told to the helper.
• Access Code’s only work for 2 minutes, during which time Bob must tell the helper the Access Code so that they can connect, this can be done by phone, skype or anything secure. Your helper will enter the access code.
• Both parties then press connect, a warning screen will show on Bob’s computer to say the helper is trying to connect, click on Yes to allow the connection. After a few seconds the helper will be connected and will have access & control over the computer.
  At any time during the session Bob can disconnect by clicking on the Disconnect button.

This means your helper has full access over your keyboard and computer during the session, it’s best to not use the keyboard & mouse during the help session as the helper is also doing the same.

Crossloop has many many uses, some ways Cairns Computer Help uses Crossloop is to provide training to the home or small business computer user without on site attendance, fixing problems, and to access our own computers from another location. Remote access is incredibly useful for computer help for cairns Computers and even our international customers.

If you need more help with this, or would like to know about more Free Tools or anything else Cairns Computer Help can assist with, please drop us a comment below or contact us directly.

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Remote support allows another person to take control of your computer to provide technical assistance, or provide coaching and training on how to do tasks on your computer.

How Can Remote Support Help You?

A couple of scenarios to explain how Remote Support can help:

Situation 1

Imagine Joe’s is a computer novice, and asks Ben a question over the phone. Joe explains the problem to Ben to the best of his abilities, and in return Ben explains how to fix it. This can be difficult for both parties as neither can really see the problem, or how to fix it exactly. If they were using remote access, Ben can see Joe’s screen to understand the exact nature of the problem, and with Joe’s permission he can take control of the mouse & keyboard to rectify the problem while Joe watches.

Situation 2

Imagine you are visiting a customer and remembered that you have left your important files on your computer at home or in the office. Simply use a computer with internet connection at your customers office to access your home or office computer, and your problem is solved.

Requirements

To run Remote Access systems, the requirements are both computers must be connected to the internet and turned on. Broadband connections are highly recommended.

Security

All Remote Support systems require permission from the target PC Administrator user, sometimes this is set for each connection session and sometimes it can be set once and re-used. This password can be changed any time by the computer owner only.

Cairns Computer Help uses and recommends Logmein Free and Crossloop for remote support. For users who are novices and who have not used this type of system before, Crossloop is the easiest to set up and install, for one or two sessions, however it does require both PCs be attended to establish the session. Logmein Free is slightly more complex to set up initially, but it can be managed by most computers users. It has the advantage of allowing unattended (but secure) access, meaning if you are on the road or at a customer premises you can easily access your target PC in another location.

If you would like to take advantage of our lower priced Computer Help by remote support, then please don’t hesitate to contact us on 0458 523 077 or info@CairnsComputerHelp.com